Generally, orders placed during office hours (Monday through Friday from 8:00 to 13:00 hours) will take over the day and the delivery is made within a period of 5-10 days (at national level ), being perhaps superior in shipments to countries of the European Union and at international level, depending on the terms for each country.
Deliveries are not made on holidays, Saturdays and Sundays, but the first following business day.
If the product ordered is not in stock (which will be communicated at the time of purchase), delivery times may be up to 30 days.
Here you can see an orientate chart with the Delivery charges:
España (excepto Islas Canarias) — Free
Islas Canarias — from 10 € (depending on the weight)
Europe — from 14 to 30 € (depending on the weight).
South America & Africa — 50 €
In order to have the correct information depending on the products you would like to purchase, we recommend you to simulate all the order process in our online store, in order to have the exact amount.
The amount displayed does not include customs charges or import taxes.
These expenses depend on each country of destination and will be paid by the client.
For more detailed information, please contact your customs authorities in your country.
The order date refers to the time the order has been placed and confirmed on the website. By contrast, the shipping date for when the goods leave our warehouse and is delivered to the carrier.
You can make deliveries on an alternative to the billing address (eg in the workplace) direction is sufficient to specify the data for delivery at the time of order confirmation (specified for this field).
Once an order is shipped from our warehouse, an email confirmation is sent with shipping details. You can contact our customer service department at any time.
If delivery attempts are unsuccessful, the goods remain in the warehouses of the Post. If you. Does not respond within three days from the receipt of the notification, the goods return to our store and you will return the amount of goods purchased.
Generally the carrier does not perform advance, nor can they guarantee deliveries at specific times.
If your purchase does not meet your expectations, you can return the item within 15 days after purchase for a refund or exchange. Returned items must be unworn and in good condition.
Send an email to firstname.lastname@example.org indicating the number of purchase and reason for return.
Items must be returned:
In its original state without being used, tied and labeled with the original packaging.
Include the invoice and the reason for return.
Submit products to the following address:
C / Musician Ledesma 28, 5ºD
48001 Bilbao (Vizcaya). SPAIN
Merchandise that is not returned within the 15 day period from receipt and in prime condition will not be refunded. The refund will be made according to the method of payment used in the purchase, with confirmation to the email address indicated in the order. Shipping costs relating to the return borne by the customer.
If the product purchased is defective, Teya project will be responsible for the return. To return the item must follow the steps above. Once the goods arrival to the warehouse their condition will be checked and proceed to the replacement of the article within approximately 30 days. Merchandise that is not returned in proper conditions will not be replaced.
No. To replace a product, you must always return it via online.