Information General Contitions Web Teya Project

1.- Terms and conditions of the web

Welcome to teyaproject.com pleased to your visit to our website, but if you continue reading, please take a moment to read the important information presented below.
The site is owned by Patricia Valdés having its registered office at C / Musician Ledesma 28, 5ºD with NIF 53412129B. The contact email is info@teyaproject.com and contact phone number is 659 879 172.
The purpose of this section is to describe the conditions applicable to your access and use of the website. If you visit our website we assume that understands and accepts the application of these conditions in the same way as any written and signed contract.
The following points will help you understand the legal environment in which we operate:
It is important to understand how we treat information about you. Get more details on our privacy policy.
All material published in this site belongs to us or used with the owner’s consent. We are pleased that you visit the Site and to print copies of the material for personal and non-commercial use, but are prohibited from making copies for other purposes and other rights are reserved.
All brands of our website are owned by Patricia Valdés registered trademarks. This is also true of many other logos and creative materials appearing on our suite of products and on this website. We (and the other owners of the materials used in this website are proud of these valuable assets and take all necessary measures to protect them. Please note that it is forbidden to use or reproduction of trademarks for any purpose.
No Warranties
We put the web at your disposal “as is”. We have carefully preparing the materials for the web, but we can not guarantee that:
It will always be available to be visited / used in its current format;
The software downloaded from the site will be compatible with your equipment or virus free;
All materials will be accurate or complete.

Our responsibility
In the fullest extent possible under the law, neither we (or any of our partner, parent or affiliated companies) we assume liability for losses or damage (whether direct, indirect, financial or emerging) that you suffer as a result of a visit or use of the Site, the materials published or downloaded from the Site, your inability to use the Site, an error in the publication of the Site or a computer virus transmitted through the Site, regardless of whether the loss or damage arises or our neglect and even if we are expressly advised of the possibility of loss or damage.
Materials you submit
You should be careful when posting materials on the Site. We can not treat as confidential and we need freedom to use and disclose, is whether ideas, creative concepts or other materials, without paying any sum or recognizing you as the source of the materials. We can not accept any liability for loss or damage you may suffer as a result of our use or disclosure of such materials. This paragraph is included without prejudice to any rights you may have under the rules of data protection or similar laws, insofar as we can not exclude or limit such rights. See more details in our privacy statement.
Chat / Public forum
If you use our chat service or other public benefit shall observe the following rules, which accepts if you read, use or send material to the chat room / noticeboard. If you agree not observe these rules, do not use the said benefits. If you violate any of the rules we may deny you access to services and the Site.
Specifically, we ask that you NOT do any of the following:
post on the bulletin board or other public forum materials that could be considered harassment, threats or insults, or that are vulgar, obscene, defamatory or racist, or that could cause embarrassment or distress to any person, or illegal or objectionable by any reason; impersonate any person, including employees, customers or service providers bulletin board; post on the bulletin board (or another public forum) advertising or promotional materials or other service offerings.
We can not and do not accept any liability for loss or damage you (or a third party) may suffer as a result of the publication of materials or participate in our message boards, chat rooms or other public forum available on the Site. While not review the material before publication or edit the content of the forums, sometimes supervise their content to detect materials that violate the rules. We may remove materials you post without notice and shall not be obliged to respond to you about your withdrawal. If you identify any of our public forums material that you claim is infringing the rules, we ask you to cut and paste into an email, together with the identity of the person who posted it, and send it to us info@teyaproject.com . We can not ensure that they take any action as a result of your email.
Links to other sites
Links from the Site to third party sites are provided for your convenience. If you click on a link, you will leave the Site. We have not reviewed all of these third party websites and does not control or take responsibility for pages or content. Therefore, do not endorse or make any statement regarding such pages or their contents, or the results that may be obtained from using them. If you decide to access a website with links from this Site, you assume all relevant risks.
Links to this site
To create a link to our website, you can do it with the only limitation that the link should not be playing the main page of our website, and subject to the following conditions:
(a) you do not remove, distort or alter the size or design of our logo (b) does not create a frame or any other browser environment or margins around the Site; (c) does not understand, for any reason, the Company is promoting products or services other than its own; (d) not misrepresent its relationship with the Company nor present any other false information about the Company; (e) not use trademarks published on the website without the written consent of the Company; (f) does not include a link from a website that is not owned by you; and (g) your website does not contain distasteful, offensive or controversial elements, does not violate any intellectual property or other rights of third parties, or infringe the laws and regulations apply.
Other Disclaimers
Are posted on this Site other legal notices related to the use of specific areas.
Teya Proyect agree not to allow any transaction that is illegal, or is deemed by credit card brands or acquiring bank that can or has the potential to damage the goodwill of the same or reflect negatively on them. The following activities are prohibited under the programs of the card brands: the sale or supply of a product or service that is not in full compliance with all applicable Buyer laws, Issuing Bank, Merchant, Cardholder, or cards.

Teya Project is not responsible in any case for the theft, loss , falls or breaks of the photographic equipment (lens and cameras) of TEYA PROJECT’s clients.
Modifications of this disclaimer: We may revise this legal notice at any time.
Legislation and Jurisdiction: These Terms and issues related to them shall be governed by the laws of Spain and the non-exclusive jurisdiction for the courts of Spain.

Questions about shipping


How I can pay?
You may pay via bank transfer, credit card (Visa, MasterCard) and PayPal.
When the debt occurs in my account?
The debit is made at the time the email confirmation of purchase is received.
What currency is used?
In all Member States of the European Community, the currency used is the Euro (EUR), with the exception of the UK, where the British pound (GBP) is used.
How safe online shopping?
Teyaproject.com uses specific systems for monitoring and verification of all transactions made through the website (such as Secure Sockets Layer – SSL) to allow the encryption of potentially sensitive information.
Why is my payment is not accepted?
The reasons for refusal thereof may be different: check the data entered in the application card (expiration date, type and number of card). If the problem persists, we invite you to contact our Customer Service.
What is CVV code?
The CCV code (Credit Card Verification code or card control) is a total of three or four number on the credit card and required to increase the safety of the operation.

3.- Shipping

When sending the order?
Generally, orders placed during office hours (Monday through Friday from 8:00 to 13:00 hours) will take over the day and the delivery is made within a period of 5-10 days (at national level ), being perhaps superior in shipments to countries of the European Union and at international level, depending on the terms for each country.
Deliveries are not made on holidays, Saturdays and Sundays, but the first following business day.
If the product ordered is not in stock (which will be communicated at the time of purchase), delivery times may be up to 30 days.

Here you can see the chart Delivery charges:

Spain FREE

AREA 30 €

Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Slovakia, Slovenia, Sweden, Switzerland, United Kingdom

AREA B 26 €

Azores, Madeira, Monaco, Isle of Man, Morocco

AREA C € 26

Africa excluding Morocco

Does the order date is different from the shipping date?

The order date refers to the time the order has been placed and confirmed on the website. By contrast, the shipping date for when the goods leave our warehouse and is delivered to the carrier.

Can arrange delivery to an alternative address?

You can make deliveries on an alternative to the billing address (eg in the workplace) direction is sufficient to specify the data for delivery at the time of order confirmation (specified for this field).

How I can check the shipping status?

Once an order is shipped from our warehouse, an email confirmation is sent with shipping details. You can contact our customer service department at any time.

What if the carrier does not find me at the place specified for delivery?

If delivery attempts are unsuccessful, the goods remain in the warehouses of the Post. If you. Does not respond within three days from the receipt of the notification, the goods return to our store and you will return the amount of goods purchased.

Will I be Contacted By The Carrier Before Delivery?

Generally the carrier does not perform advance, nor can they guarantee deliveries at specific times.

4.- Returns &Refunds

If your purchase does not meet your expectations, you can return the item within 15 days after purchase for a refund or exchange. Returned items must be unworn and in good condition.

How I can return an item?

Send an email to patricia@teyaproject.com indicating the number of purchase and reason for return.
Items must be returned:
In its original state without being used, tied and labeled with the original packaging.
Include the invoice and the reason for return.
Submit products to the following address:
TEYA PROJECT C / Musico Ledesma 28, 5ºD 48001 Bilbao (Vizcaya). SPAIN The merchandise not returned within the 15 day period from receipt and in prime condition will not be refunded. The refund (except the shipping costs with will be not returned) will be made according to the method of payment used in the purchase, with confirmation to the email address indicated in the order. Shipping costs relating to the return are assumed by the customer.

If I have received a defective product, how can I return it?

TEYA PROJECT checks every product that leaves are warehouse in order to see verify the conditions. We do not send any product that will be in a bad conditions.

If the product purchased is defective within the 14 days after the purchase, Teya project will be responsible for the return. To return the item must follow the steps above. Once the goods arrival to the warehouse their condition will be checked and proceed to the replacement of the article within approximately 30 days. Merchandise that is not returned in proper conditions will not be replaced.

Can I change from a store product purchased in teyaproject.com?

No. To replace a product, you must always return it via online.

5.- Data Privacy

This report on privacy concerns the use of the website teyaproject.com (hereinafter, “Website”), managed by Patricia Valdés, and the use of all services offered therein. Our goal is to always ensure the protection of your personal data. Please read carefully the Report on the Privacy to know what information is collected and for what purpose it is used.

1) Types of Data Collected

When you register to create a user account on the website, some personal data is requested: name, address, country of residence, sex, date of birth, nationality, email address, phone number, card details credit, etc. You will also be asked to choose a username and password for your account.

When you buy a product or use other services offered on the website, data relating to the transaction (type of products purchased, delivery address, details of credit card and payment, etc.) are recorded.

When you contact us, for example, emailing, these communications are kept to respond to your requests and questions, and to improve our services.

Also, whenever you interact with us, automatically collect some data, such as IP address, the type and version of browser used, operating system and platform. The web site use cookies calls and information is collected each time your browser accessed. Cookies are data that are transferred to your computer’s hard drive through your browser and allow us to recognize you when you access the website, in order to remember your browser settings and customize the website according to your needs. You can disable cookies by regulations browser, but remember that this could prevent the use of all services offered by the website.

2) How Is The Information Collected Use

All information collected about our customers helps us personalize and continually improve your shopping experience on the website. This information is used to process orders, deliver products and provide the requested services, to personalize content, shopping experiences and payment procedures, and optimize the services, products and website itself. In order that our customers feel always safe, the information collected is used for search and prevention of fraud and other illegal activities. Furthermore, these data are used to send special offers and information about products that may interest you.

Your personal details are kept while there remains a commercial purpose or for the entire time prescribed by law; then are canceled.

3) Communication of data to third parties

The protection of your personal information is extremely important to us. For this reason, we want rest assured that your personal information is in safe hands. The information concerning you is shared only as directed and only with third who respect the laws on protection of personal data and ensuring an adequate level of protection.

For some services: delivery of goods, payment procedures and customer service, we use third parties. These third parties will only have access to personal information provided by you as necessary so that those can carry out their functions; are not permitted to use your personal data for any other purpose and are contractually obliged to respect the laws on protection of personal data.

The personal information will be disclosed in the cases provided by law, to enforce the Terms and Conditions and any other agreements do business, if for research or inquiry and to prevent fraud or other illegal activities.

In all other cases, your personal information is shared with third parties only with your explicit consent. It will also have the power to decide that your personal details are not shared with any third party. In the event that we transmit their data to a third party headquarters abroad, we guarantee that they will be protected adequately.

4) Security of your personal data

To protect personal data against unauthorized access, disclosure and unauthorized modification, we have implemented, from the technical point of view, systems of protection and safety measures to ensure their protection. These security measures are adapted case by case to always obtain a high level of protection. Anyway it is recalled that, despite our efforts, no security measures are perfect or totally impenetrable. Also, to help maintain high level of security, please carefully retain your username and password, without revealing them to third parties.

5) Right to privacy

You can contact us at any time to inquire about all the personal data concerning him. Guests may request modification, updating or deletion of personal data. Note that, if you request the cancellation of your personal data, we can no longer offer our services.

By accessing your account on the website at all times have the ability to modify, update or delete your personal data (name, surname, address, country of residence, details of credit card, etc.). In addition, of course, you may cancel your account at any time.

6) Responsible for personal data and contacts

Personal data will be managed by Patricia Valdés. For any information regarding the Report on Privacy, the processing of personal data or to exercise their rights to privacy, please contact:


Your application will be treated with the utmost attention to resolve any problem concerning the protection of your privacy immediately.

7) Modifications to report on privacy

The Report on the Privacy is subject to periodic changes, aimed at ensuring maximum protection of your personal data. It is recommended to periodically check the Privacy Report when accessing your account. The use of the website constitutes your consent to the updated Privacy Report.